Contact Us

If you have a wildlife emergency please call our hospital directly at the numbers below.

Visitor Centre Hours

Gift Shop & indoor exhibits hall
Friday to Sunday 10:00-3:00 

Complete pre-booked tours
Friday to Sunday 10:00 to 2:30

Office: (778) 428-1990

Gift Shop: (778) 428-2000

Hospital Hours

9:00 a.m. – 5:00 p.m.

Hospital: (250) 337-2021

After Hours Wildlife Emergency:
(250) 897-2257

Location:
1331 Williams Beach Road
Merville, British Columbia 
North of Courtenay on Vancouver Island

Mailing Address:
P.O. Box 415
Merville, BC V0R 2M0